Coronavirus (COVID-19): Premier Inn update

Updated 22nd April 2022

All our hotels in England, Scotland, Wales, Northern Ireland, the Republic of Ireland, Jersey and the Isle of Man are open to all guests.

Safety
The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance.

Updated 22nd April 2022

All our restaurants in England, Scotland, Wales, Northern Ireland, the Republic of Ireland, Jersey and the Isle of Man are open. Face coverings are now a personal choice, although we’d encourage you to wear them in enclosed spaces, just to be considerate of others when dining with us.

At Premier Inn, whether it’s our warm welcome at check-in, our ‘clean from top to bottom’ hotel rooms, or our all you can eat breakfast to set you up for the day after a great night’s sleep, we work hard to deliver unforgettable stays for our incredible guests.

Part of this winning formula of ours is building and maintaining strong relationships with our teams and suppliers, but, like many businesses across the UK, we’ve been experiencing supply chain issues across a number of different areas. Sadly, this includes team shortages, which can add a lot of pressure on us when still trying to deliver the Premier Inn experience you know and love.

We know that ‘supply chain issues’ sounds a bit corporate and you’re probably wondering what we actually mean. It means that certain items like our super-comfy bedsheets are taking longer than usual to be delivered, and that our restaurant menus aren’t as varied and might be missing some of your favourites.

We know that these are our challenges and not yours – it’s all part of being the UK’s largest hotel chain! But we just wanted to assure you that we’re doing our absolute best to stay on top of everything as we all try and navigate through this new and constantly changing world. 

As ever, caring for our guests and team members is our top priority. It’s one of the main reasons that check-in is from 3pm, just to give teams enough time to clean our rooms to the highest Premier Inn CleanProtect standards. Also, to keep our hotels running as smoothly and safely as possible, we’re continuing to follow all relevant COVID-19 measures too.

Additionally, due to a high volume of messages, there might be a delay in hearing back from our customer support team – just know that we’re working hard as possible to respond as quickly and helpfully as we can. With all this in mind, we just wanted to be honest with you about where we’re at – and thank you for being patient with us.

We won’t rest easy until you can.
 

Due to the changing COVID-19 regulations across Germany and different restrictions applying to each federal state, please make sure you check the latest guidelines for your destination before arrival. Any quarantine regulations must be met when entering Germany, and keep in mind that these requirements may change at short notice.

As local travel guidance can change at short notice, please make sure that your reasons for staying are in line with the latest guidelines at the time you’re due to arrive. Our Premier Inn hotels also reserve the right to contact the police and/or local authorities if we believe a stay isn't legally permitted under these guidelines.

Our flexible rates let you amend or cancel your hotel stay, which is good to know when circumstances are constantly changing. If any trade fairs in Germany are cancelled due to COVID-19 restrictions, we’ll do our best to rebook stays, as well as any group bookings. Guests with bookings in areas where travel has been impacted according to the World Health Organisation will be refunded. For more information, please get in touch with our Premier Inn Guest Relations Team at kontakt@premierinn.com. We’ll do everything we can to resolve any issues with your stay.